Payment and Shipping

Payment

Revenue from purchasing Gear for the Working Dog and our ePartner's Logo Apparel services we donate go to support our consulting and educational services. Purebred dog clubs, rescue groups and other dog activity groups directly benefit through our donations of web hosting, eCommerce and email discussion lists.

When you receive your merchandise, you will find a Receipt/Packing Slip for your order.
Please check it to verify it's accuracy.

We accept payment by these prestigious credit cards through PayPal

or call us at (541) 576 - 2037 to place your order.

2) Mail your checks or donations to (Please note that this is NOT a storefront,
it is a mailing address only) This method takes alot longer:

This address is ONLY for receiving payment for merchandise/training clinics.

Expedition Outfitters
Attention: Merchandise Dept.
P.O. Box 113
Christmas Valley, Oregon 97641

** This is not a storefront address **

Please note that "returned" checks that our bank does not accept,
will cost the issuer a $25 service fee.

Shipping -

Large, heavy shipments require freight shipment.
Additional shipping charges may be incurred on some orders.
Due to the remoteness of our location, we can NOT expedite shipping.
FedX and UPS are not accessible for that type of shipping.
We generally use only USPS Priority Mail since the US Post Office is just up the road from our location.
The USPS does offer limited expedited delivery.

Contact Us - Customer Service
We want to do everything possible to insure your satisfaction as a customer.
This is one reason why we only carry gear that we have used and feel good about.
Let us know how you feel about your experience with us and the gear. If you think it sucks, tell us.

1. Telephone: (541) 576 - 2037
2. Email: customer_service@expedition-outfitters.com

Exchange of Merchandise or Refunds

For a Refund
Call or email us for specific instructions.
Generally, we have a "no questions asked" policy.
Merchandise must be returned in "new" condition.

For an Exchange
If we made a mistake on the merchandise, we will pay for shipping of the exchanged merchandise.
If the customer made a mistake on measurements or changes their mind on the merchandise they want
the customer will be billed the shipping charge. Therefore, it is extremely important to make the correct measurement
on dog boots, harnesses or packs. We want the customer to be satisfied, but we can't absord shipping charges for
customers errors. If you need help, contact us. Any customized or modified merchandise is non-refundable.